1. The agreement
Who we are. Frazer is provided by Frazer AI LLC, a Florida limited liability company (“Frazer”, “we”, “us”), 1221 Brickell Ave, Ste 900, Miami, FL 33131.
Who you are. “You” means the person or the organization that accepts these terms. If you accept them for a company or another organization, you confirm that you have the authority to bind it, and “you” means that organization. If you use Frazer as a member of an organization that has its own agreement with us, that agreement governs the organization’s use, and these terms govern your personal account.
What the agreement is made of. These Terms of Service, together with the documents they refer to, form the agreement between you and Frazer (the “Agreement”):
- the AI Terms, for agents, models and other AI features;
- the Service Level Agreement, for paying customers;
- the Data Processing Addendum, when we process personal data for you;
- the Acceptable Use Policy, the Community Guidelines and the Copyright and DMCA Policy;
- any order form or enterprise agreement you sign with us.
If these documents differ, this order applies: an order form or enterprise agreement first, then the Data Processing Addendum for personal data, then the AI Terms and the Service Level Agreement for their subjects, then these terms, then the policies. The Privacy Policy explains how we handle personal data as a controller; it is not part of the contract.
Accepting. You accept the Agreement when you create an account, sign an order form, or use the Services. If you do not agree, do not use them.
2. Definitions
- Services means everything Frazer provides: the console, the API, the CLI, the MCP server, the Frazer app and editor extensions, Fir and the public hub, Frazer CI, Frazer Runners and GitHub runners, agents and squads, the LLM gateway, models, GPUs, Frazer Mail, servers, networking, storage, databases and every other product we offer, with their documentation.
- Your Content means everything you or your agents put into the Services or produce with them: code, repositories, files, data, configuration, prompts and outputs, messages, models and datasets. It does not include the Services themselves.
- Public Content means Your Content that you make visible to everyone, such as a public repository, model, dataset, app or profile.
- Agent means software that acts in the Services with an identity, credentials or permissions you or your organization gave it, including Frazer’s managed agents and any bot, app or automation.
- Organization means a shared account that owns projects, repositories and resources, with members and roles.
3. Accounts
3.1 Who can have an account
- You must be at least 16 years old to have an account. To buy paid Services, or to own an organization that pays, you must be an adult where you live and able to make a binding contract.
- You may not have an account if US law forbids us to provide the Services to you (section 17).
- Accounts must be created by a person, with true information. Agents get their identities inside an organization, never by signing up on their own.
- A person may hold one free personal account. Additional accounts to get more free allowances are not allowed.
3.2 Personal accounts and organizations
A personal account belongs to one person. It has its own namespace for personal repositories and other content, and it can belong to any number of organizations.
An organization belongs to the company or group that created it, not to the people in it. Its owners decide who may join, what members and agents may do, and what happens to content in the organization. Content created in an organization’s projects is the organization’s content, and stays with the organization when you leave it. Your personal account, and the content in your own namespace, stay yours.
If you join an organization using an email address of its verified domain, the organization can manage how that membership works, such as requiring its sign-in.
3.3 Keeping your account safe
You are responsible for everything that happens under your account and your organization, including what your agents do. Keep your credentials secret, use two-factor sign-in, give people and agents only the access they need, and tell us at once at security@frazer.ai if you suspect someone else is using your account.
3.4 Names
Usernames and organization names are first come, first served, but they may not impersonate anyone, infringe a trademark, or be held without use only to keep them from others. We may change or release a name that breaks these rules, and we tell its holder first unless the name is used for abuse.
4. The sign-up queue
Joining the queue at frazer.ai/start, or writing to us through the contact form, does not create an account or a contract, and costs nothing. We read every request, decide whom to invite and when, and may contact you to plan your onboarding. You can ask us to remove your request at any time by writing to support@frazer.ai. The Privacy Policy says how we handle what you sent. These terms apply from the moment you create an account or sign an order form.
5. Using the Services
5.1 Your right to use them
While the Agreement lasts and you follow it, we give you a non-exclusive, non-transferable right to use the Services for your own purposes and those of your organization, as their documentation describes. The Frazer app, the CLI and other software we give you to install are licensed, not sold; where we publish software under an open-source license, that license governs it instead.
5.2 What you must not do
You must follow the Acceptable Use Policy. You must also not:
- copy, resell or rent the Services, or offer them to others as your own service, unless we agree in writing;
- reverse engineer the Services, except where the law allows it despite this term, or where an open-source license allows it;
- use the Services to build a competing product by copying their features, interfaces or documentation;
- get around their quotas, metering, prices or security.
5.3 Changes to the Services
We improve Frazer all the time. We may change features, add them or remove them. When we remove or make an incompatible change to a generally available feature or API that you use, we give owners and the affected project admins 12 months’ notice, except where a law, a security risk or a supplier we cannot replace forces us to act sooner, in which case we give as much notice as we can.
5.4 Experimental features
Some features are labeled experimental. They may change or end without the notice above, they are not covered by the Service Level Agreement, and they are provided “as is”.
5.5 Free Services and allowances
Free plans, free allowances and promotional credits come with the limits shown when you use them. We may change or end them with 30 days’ notice. They are provided “as is”, without the Service Level Agreement.
5.6 Other companies’ services
The Services connect to services of other companies that you choose: your code host, your chat, cloud accounts you connect, model providers, payment for domains and others. Your use of them is governed by your agreement with them, and we are not responsible for them. When you connect one, you authorize us to exchange data with it on your behalf, as the connection describes.
6. Your content
6.1 It is yours
You keep all rights in Your Content. We claim no ownership of it.
6.2 What you allow us to do with it
You give Frazer a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, index, back up and run Your Content, only as needed to provide, secure and support the Services for you, to meet the law, and to enforce the Agreement. That includes scanning it automatically for secrets, malware and abuse, and measuring it for billing. For Public Content, it also includes showing it to the public and making it searchable, by people and by agents, through the Services.
This license ends when you delete the content, except for copies in backups until they expire, copies the law requires us to keep, and copies others made of your Public Content under section 7.
6.3 What we never do with it
We do not use Your Content to train or improve AI models, we do not sell it, and we do not use it to advertise to you or anyone else. Our staff reach it only with your consent on a support case, or with a recorded emergency reason, and every such action appears in your audit log.
6.4 Your responsibilities
You are responsible for Your Content and for having the rights to it, including any personal data, code and models you upload, and for meeting the license terms of what you use. You are responsible for keeping copies of what matters to you; the Services include exports so you can.
7. Public Content, Fir repositories and contributions
7.1 What others may do with Public Content
When you make content public, you give every user of Frazer a worldwide, non-exclusive, royalty-free license to view it, download it, run it, copy it within the Services, for example into their own repositories and workspaces, export it in standard formats, and propose changes to it, through the features of the Services. Anyone can also read it through Frazer’s search and agents.
Any other use, such as including your code in their own product, needs a license from you. If you want others to be able to do more, add a license, such as an open-source license file. If you make content private again or delete it, copies others made while it was public under this section may remain.
7.2 Contributions
When you contribute to someone else’s repository, model or dataset, for example by a pull request that is merged, you license your contribution under the license of that project, unless you and the project agreed otherwise, for example in a contributor agreement. You confirm that you have the right to contribute it.
7.3 Moral rights
To the extent needed for others to use Public Content and contributions as this section describes, you waive, or agree not to assert, any moral rights you have in them.
7.4 Models, datasets and apps
You may publish models, datasets and apps on the hub only if you have the right to, under the license of the model or data and the law. You may require people to accept conditions before they get access, and you are responsible for the license and the card you publish with them.
7.5 Exporting
Your repositories can be exported at any time to a standard git repository, with their history and their records of reviews and provenance. Leaving Frazer never means leaving your history behind.
8. Agents and AI
The AI Terms apply to agents, models and AI features. In short: you own your inputs and outputs, we never train on them, outputs can be wrong, and you are responsible for what your agents do within the permissions, budgets and approvals you give them.
9. Specific Services
9.1 Servers you bring
When you add a server you own or rent from another provider, you confirm that you may install the Frazer agent on it and let Frazer manage it. You remain responsible for the server’s hardware, power, network, physical security, and your agreement with its provider. The server connects out to Frazer and opens no inbound ports, and Frazer staff have no shell on it. We may stop managing a server that puts the Services or other customers at risk, and we tell you why.
9.2 Frazer servers
Servers you rent from Frazer are yours to use for their term. We test them before you get them and wipe them before anyone else does. A rented server is never powered off during its paid term because of a budget cap. Server terms are billed for the whole term you chose, as the order describes.
9.3 Cloud accounts you connect
When you connect an account at another cloud, you authorize Frazer to create and manage resources in it within the permissions you grant. The provider bills you for them directly, under your agreement with it.
9.4 GitHub runners
When you use Frazer’s runners for GitHub Actions, you must also follow GitHub’s terms, and you authorize our GitHub App to act within the permissions you approve. Each job runs in a fresh machine that is destroyed afterwards.
9.5 Frazer Mail
You are the sender of record for mail you send through Frazer, and you are responsible for following the laws that apply to it and Frazer Mail’s rules in the Acceptable Use Policy. Frazer scans outgoing mail for abuse, and pauses a stream automatically when it passes the published limits.
9.6 Domains
You may add only domains you own or control. Frazer verifies them before they are used.
9.7 Apps from others
Apps and integrations published by other companies are provided by those companies under their own terms. Our checks on publishers are described where each app is listed, but we are not responsible for apps we did not build.
9.8 Frazer Private
Frazer Private, which runs on your own machines, is licensed under a separate agreement signed with each customer.
10. Fees and payment
10.1 Prices
You pay for the Services you use at the prices on our pricing page or in your order form. Usage is measured as the pricing page describes. Prices do not include taxes, which we add where the law requires.
10.2 How you pay
- Self-serve accounts pay by card or US bank debit through our payment processor, which charges you automatically when an invoice is issued. Card details are stored by the processor, not by Frazer.
- Invoiced accounts, which we approve, pay by bank transfer within the terms on the invoice, with a purchase order number if you need one.
- Prepaid credit is used up as you go. When it runs out, Frazer-run resources pause as with a budget cap.
10.3 Businesses in some countries
In the European Union, the United Kingdom and other countries that tax digital services sold to consumers, paid Services are sold only to businesses, which give us their tax ID so that the reverse-charge rules can apply. Free accounts are open to individuals everywhere the law allows.
10.4 If a payment fails
- On a self-serve account, we email the billing contacts and retry. If the invoice is still unpaid 7 days after the failed payment, the account is suspended: Frazer-run compute pauses and new paid resources are refused.
- On an invoiced account, suspension can start when an invoice is 30 days past due.
- A suspension never deletes your data and never stops workloads on servers you own. Storage keeps serving. Writes to storage can be blocked only after 30 days past due, and nothing is deleted for non-payment without a separate notice at least 30 days ahead.
- Paying the amount due lifts the suspension within minutes.
10.5 Budgets and caps
You can set budgets and caps. When a cap is reached, Frazer pauses what the cap covers, as described in the documentation. Caps act on estimated cost and take a short time to take effect, and usage in that time is billed. A cap never stops workloads on servers you own and never deletes data.
10.6 Price changes
We may change prices with 30 days’ notice to owners and billing contacts. Prices you committed to for a term, such as a server term or a commitment in an order form, do not change during that term.
10.7 Credits and refunds
Free allowances, promotional credits and service credits have no cash value and cannot be transferred, and they expire as stated when given. Payments are not refundable, except where the Agreement says so, for example when you end a Service after an objection to a sub-processor, or when we end the Agreement without cause, or where the law requires it.
10.8 Questions about a bill
If you think a charge is wrong, tell us within 60 days of the invoice at support@frazer.ai. We look into it and correct what is wrong. Paying the rest of the invoice while we look is enough to avoid a suspension.
11. Confidentiality
Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Your Content, other than Public Content, is your Confidential Information. The receiving party will use the other’s Confidential Information only to perform the Agreement, protect it at least as carefully as its own and with reasonable care, and share it only with people and companies who need it for that purpose and are bound to protect it. This does not apply to information that is or becomes public through no fault of the receiving party, that it already had or developed independently, or that it received lawfully from someone else. A party may disclose Confidential Information when the law requires it, after telling the other party where it may.
12. Security and personal data
We protect the Services and Your Content with the measures described on our security page and in Annex 2 of the Data Processing Addendum. When we process personal data for you, the Data Processing Addendum applies and forms part of the Agreement. If a security incident affects your organization, owners and security contacts are told by email, with a write-up when it is done.
13. Suspension
We may suspend all or part of your use of the Services, at once if necessary, when:
- your use poses a security risk to the Services, to other customers or to others;
- you, your organization or your agents seriously or repeatedly break the Acceptable Use Policy;
- a law or a court requires it;
- a payment is overdue as section 10.4 describes.
We suspend only what is needed to deal with the problem, tell you what we did and why unless the law forbids it, and lift the suspension as soon as the reason is gone. A suspension pauses; it does not delete your data.
14. Term and termination
14.1 Leaving
You can close your account or your organization at any time in the console. Closing an organization shows you every resource first, issues a final invoice for what you used, and removes its data 30 days later, so that a mistake can be undone in that time. You can export your data before you close, and during those 30 days.
14.2 When we may end the Agreement
We may end the Agreement, or your use of a Service:
- if you materially break the Agreement and do not fix it within 30 days after we tell you;
- at once, for a serious violation of the Acceptable Use Policy, or if the law requires it;
- without cause, with 90 days’ notice, in which case we refund what you prepaid for the time after the end;
- for a Service we retire, with the notice in section 5.3.
14.3 What happens at the end
Your right to use the Services ends, and amounts you owe become due. You have 30 days to export Your Content, unless the content is illegal or we must keep it for the law. After that, we delete it as the Data Processing Addendum describes. Sections 6.3, 7.1 for copies already made, 10 for amounts due, 11, 15, 16, 18 and 19 continue after the end.
15. Warranties and disclaimers
What we promise. For paid Services, we promise that they will perform materially as their documentation describes, and that we will not materially reduce their security during your paid term. If they do not, tell us; we will fix the problem, and if we cannot within a reasonable time, you may end the affected Service and get back what you prepaid for it for the time after the end. That is your remedy for a breach of this promise, together with the Service Level Agreement.
What we do not promise. Except as the Agreement says, the Services are provided “as is” and “as available”. To the extent the law allows, Frazer disclaims all other warranties, express or implied, including of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Services will be uninterrupted or error-free, or that AI outputs will be accurate.
16. Indemnities
16.1 From Frazer
If a third party claims that the Services, as we provide them to a paying customer, infringe its patent, copyright or trademark or misappropriate its trade secret, Frazer will defend you against the claim and pay the damages and costs a court finally awards, or a settlement we agree to. If such a claim is made or likely, we may get you the right to keep using the Service, change it so that it does not infringe, or end it and refund what you prepaid for it for the time after the end.
This does not apply to claims arising from Your Content, AI outputs, open-source software provided under its own license, apps or services of other companies, a combination with something we did not provide, a change we did not make, or use that breaks the Agreement. This section states Frazer’s entire responsibility for infringement claims.
16.2 From you
You will defend Frazer against any third-party claim arising from Your Content, from your use of the Services in breach of the Agreement or the law, or from the actions of your agents, and pay the damages and costs a court finally awards, or a settlement you agree to.
16.3 How it works
The party asking for a defense must tell the other promptly, let it control the defense and the settlement, and give reasonable help at the other’s cost. No settlement may admit fault for, or impose an obligation on, the defended party without its consent.
17. Export controls and sanctions
You must follow the export control and sanctions laws of the United States and of other countries that apply to you. You may not use the Services, or let anyone use them through your account, if you, or the person, are located in or ordinarily resident in a country or region subject to comprehensive US sanctions, or are on a US list of restricted parties, or where US sanctions forbid the Service in question, unless US law allows it. You may not use the Services for an end use the law forbids, such as weapons of mass destruction. You are responsible for the classification and export of your own software and models, including when you publish them.
18. Limitation of liability
To the extent the law allows:
- No indirect damages. Neither party is liable for lost profits, revenue or goodwill, or for indirect, special, incidental, consequential or punitive damages, even if it was told they were possible.
- A cap. Each party’s total liability arising from the Agreement is limited to the greater of the amounts you paid and owed Frazer for the Services in the 12 months before the event that gave rise to the claim, and US$100.
- Exceptions. These limits do not apply to your obligation to pay for the Services, to either party’s obligations under section 16, to a party’s fraud, gross negligence or willful misconduct, or to your breach of the Acceptable Use Policy.
Some laws do not allow these limits, for example for consumers. Where they do not, they apply only as far as the law allows.
19. Governing law and disputes
Talk to us first. If you have a dispute with us, write to legal@frazer.ai and describe it. We will try to resolve it with you for at least 30 days before either party goes to court, except for a request for urgent relief, such as to stop a misuse of confidential information or intellectual property.
Florida law. The Agreement is governed by the laws of the State of Florida and the federal laws of the United States, without regard to rules on conflicts of laws. The UN Convention on Contracts for the International Sale of Goods does not apply.
Courts, not arbitration. Disputes are decided by the state and federal courts located in Florida, and each party agrees to their jurisdiction. Either party may bring a claim in a small-claims court where it qualifies. TO THE EXTENT THE LAW ALLOWS, EACH PARTY WAIVES ITS RIGHT TO A TRIAL BY JURY.
Consumers. If you use Frazer as a consumer, the mandatory consumer law of the country where you live still protects you, and you may also bring proceedings in its courts. Nothing in the Agreement takes away rights that law gives you.
20. Changes to these terms
We may change the Agreement as Frazer and the law change. When a change matters to you, we post the new version on the legal page with what changed, and email owners and billing contacts 30 days before it takes effect. A change that only adds protections for you, or that the law requires, may take effect sooner, and the notice says why. A change never applies to the past, or to a dispute that started before it. If you do not agree to a change, you may close your account before it takes effect. If you signed an order form with a fixed term, a change that reduces your rights applies from your next renewal, unless the law requires it sooner.
21. General
- Notices. We send notices to the email addresses of your account, your organization’s owners and its billing contacts. Send notices to us at legal@frazer.ai, or by mail to Frazer AI LLC, Attn: Legal, 1221 Brickell Ave, Ste 900, Miami, FL 33131.
- Assignment. You may not transfer the Agreement without our written consent, except to a company that takes over your business. We may transfer it to a company that takes over ours, and we tell you.
- Events beyond control. Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as natural disasters, war, a failure of the internet or of power, or an act of government, other than an obligation to pay.
- Publicity. We never name you as a customer, or show your logo, without your written permission.
- Feedback. If you send us ideas or feedback, we may use them freely, without any obligation to you.
- Independent parties. The parties are independent. The Agreement creates no partnership, employment or agency.
- No waiver, severability. Not enforcing a term is not a waiver. If a term is unenforceable, the rest stays in force and that term is applied as far as it can be.
- US government users. The Services are commercial computer software and commercial services, provided to US government users with the same rights as to everyone else.
- Entire agreement. The Agreement is the whole agreement between you and Frazer about the Services, and replaces earlier agreements and proposals about them. Terms in your purchase order or other documents do not apply, even if we accept the order.
- Language. The Agreement is written in English. A translation is for convenience only.
22. Contact
Questions about these terms and legal notices: legal@frazer.ai. Support: support@frazer.ai. Mail: Frazer AI LLC, 1221 Brickell Ave, Ste 900, Miami, FL 33131.